Prices

We endeavour to keep prices on our website as current as possible. Should the price of an item you wish to purchase have changed since our last update, we will contact you before processing your order. The Accordion Lounge will be under no obligation to fulfil an order for a product (or products) advertised at an incorrect price.

Prices of made to order accordions are for guidance only and may vary according to specification, selected optional extras and the exchange rate at the time of order. The Accordion Lounge will fix the price of any made to order accordion upon receipt of a confirmed order and corresponding deposit.

The Accordion Lounge reserves the right to change prices and specifications at any time without notice. Errors and omissions excepted.

Delivery Times

Delivery times for new Italian hand made accordions are generally 12 to 16 weeks. During August and December the factories have extended holiday periods so delivery times increase during these periods.

The Accordion Lounge will work to keep you updated on progress of your order on a regular basis.

Product Descriptions

The pictures and descriptions used on our website are for guidance only. Where possible we use photographs of the actual items in stock.

When manufacturers upgrade and improve their products, we cannot always update our site with new images and descriptions immediately. However, we undertake to inform customers of significant changes to product specifications prior to fulfilling any orders.

Returns

We aim to deliver 100% customer satisfaction, however, occasionally it may be necessary to return a faulty or defective item to us.

If you receive a faulty or damaged item, please inform us by telephone, email or in writing within 7 days of the date of delivery. We will be happy to offer a refund or replacement goods and arrange the return of the faulty item. Damaged or faulty items must be returned in their original packaging (undamaged) and with all labels still attached.

Bespoke accordions and special order instruments/accessories are non returnable. If damaged or faulty we will arrange suitable repair.

Cancellations

You may cancel your order at any time up to 7 days after the date of delivery by telephone, email or in writing.

If you have taken delivery of your order, all items must be returned undamaged and in new condition, with all labels still attached and complete with all the original packaging, which must also be undamaged.  

Unless faulty or damaged, you are responsible for the cost of returning the item(s). Refunds for cancelled mail order item(s) that have been dispatched exclude post and packaging.

Bespoke accordions and special order instruments/accessories are non refundable.

A deposit is required for all made to order accordions. Payable at the time of ordering, the deposit becomes non refundable 14 days from the date of receipt.

Instruments and accessories advertised on our site on behalf of private sellers are excluded from our cancellation and returns policy.   

Refunds

Refunds will be made as quickly as possible after we receive a returned item and always within 14 calendar days of this date.

Guarantees

New Accordions

New accordions are guaranteed for up to 12 months from the date of purchase. This guarantee covers defective parts and workmanship subject to the condition that the accordion has not been tampered with in any way, and the bellows pins have not been removed.

This guarantee excludes defects and/or damage caused by misuse, careless handling and/or negligence, third party modifications and repairs, broken reeds and tuning.

Used Accordions

All pre-owned accordions are inspected and serviced before being offered for sale. The overall condition of used instruments will be commensurate with age and usage.

Used accordions are guaranteed for up to 6 months from the date of purchase. This guarantee covers defective parts and workmanship subject to the condition that the accordion has not been tampered with in any way, and the bellows pins have not been removed.

This guarantee excludes defects and/or damage caused by misuse, careless handling and/or negligence, third party modifications and repairs, broken reeds and tuning, and instruments advertised on behalf of private individuals which are sold as seen.

These guarantees do not include transport costs. All transport costs incurred in arranging and effecting any repair are at the owners expense.

Guarantees apply only to customers resident in the UK.

After Sales

The Accordion Lounge provides a full after sales service for all our accordions, new and pre-owned.

Data Protection

The Accordion Lounge ensures that all customer information remains strictly confidential.

We do not disclose customer information to any third party.

We do not store credit or debit card details in any format.

Terms & Conditions

Payment Options

We accept:-

 MasterCard, Maestro, Visa and Vpay credit and debit cards**

 Bank transfers

 Cheques

 Cash

**Credit and debit card payments can be made in person or by telephone, and are only accepted for transactions up to £1,000.  

Please note that if paying by personal cheque, 5 working days clearance must be allowed before an instrument can be collected from our premises or dispatched by courier.  

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OPENING TIMES

Tuesday to Saturday: 9:30am to 4pm

Sunday & Monday:     By arrangement

Please note that visits are by appointment

CONTACT

Tel:      

Email:

07533 930603

info@accordionlounge.com

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